Private Label Terms and Conditions
LABELING REQUIREMENTS
All Elizabeth Halen products are legally labeled according to the U.S. federal labeling laws, with the exception of your brand name, which must appear on the front panel, and the point of distribution, including city, state and zip code, which may appear on the front or back panels. We can refer you to a label manufacturer or can silkscreen your brand name and distribution information on the container (see "SILK SCREEN OR HOT STAMP PROGRAM" below).
SILK SCREEN OR HOT STAMP PROGRAM
We can arrange to silkscreen your brand name and distribution information directly onto our in house stock tubes or containers, or you can send us your custom packaging .
PAYMENT OPTIONS
All opening orders require a fifty (50%) percent down payment charged to your Visa, MasterCard, American Express, or Discover, prepaid by cashier's check or money order, or sent COD cash, cashier's check or money order. Payment for international orders can be bank draft or letter of credit. Each order will be reviewed on an individual basis by Elizabeth Halen's accounting department.
DELIVERY TIME
All custom original orders take 4 to 8 weeks as an average, and reorders (if packaging is in house) average around 2 weeks.. An estimated shipping date will be given at the time your special order is placed. FOB: Los Angeles, CA. .
CHANGING YOUR ORDER
Orders can be changed right up to manufacturing time, however, the packaging purchase orders are placed at the time of the order. If there is a change in packaging, there will be charges incurred. Please be sure your order is correct to avoid later inconvenience.
SHIPPING
Shipping and handling costs will be determined at the time of shipment. All shipments are FOB from Los Angeles, California. Shipping Instructions must be clearly denoted on your purchase orders. COD shipments are subject to COD fees, if any, charged by the carrier.
BACKORDERS
We make every effort to have the product filled at the time of your order. On rare occasions, we do experience backorders from ingredient or packaging suppliers, which may affect you. We will automatically backorder products that will be shipped in two weeks or less. For longer backorders, we will notify you immediately to give you the option of backordering the item or canceling and reordering at a later time.
RETURNED CHECKS
There is a $30 fee for any returned check, payable by Visa, MasterCard or cashier's check. If more than three checks are returned within a twelve month period, orders will be payable only by prepaid cashier's check or money order or sent COD cash, cashier's check or money order.
ORDER ERRORS
Please notify your customer service representative of any errors in your order within five working days of receiving your shipment.
REFUSAL OF SHIPMENT
If an order is refused for any reason, shipping fees and a 25% restocking fee will be applied to your account. If you request the shipment to be sent again, an additional shipping fee will be charged. Further shipments will be held until your account balance is paid. If three shipments are refused within a three-month period, your Elizabeth Halen account will be closed. Please be sure to make arrangement for receipt of shipments.
RETURNS
All returns must be made within 5 days from receipt of shipment and must receive an authorization number from our accounting department. Returned products must be unused and unlabeled in their original, saleable condition.
