Distributor Terms and Conditions

TO PLACE YOUR ORDER
We provide three ordering options: (1) Call us at (213) 384-0500 between 9:30 a.m. and 5:30 p.m. Pacific Standard or Pacific Daylight Time, depending on time of year. (2) Fax us 24 hours a day at (213) 365-0053. We will call you by the next business day to confirm receipt of your order. (3) Send your order to Elizabeth Halen Corp. Attn: Distributor Inquiry, 3255 Wilshire Blvd. #1708, Los Angeles CA 90010.
For options (2) and (3), please be sure to include your account name and accurate contact and payment information.

MINIMUM ORDER
All orders require a minimum of 12 units per product. See Product Order form for details. Single retail or trial size units may be ordered with your 12-unit minimum if you have not previously ordered the product.

DISCOUNTS
Significant savings are possible when you order larger quantities. Price breaks start at 11 cases per product, per size. Periodically we also offer special deals on certain products to give you even better profit margins. Ask your customer service representative.

PAYMENT OPTIONS
All opening orders may be charged to your Visa, MasterCard, American Express, or Discover, prepaid by cashier's check or money order, or sent COD cash, cashier's check or money order. After your account has been established with your opening order, you may continue to charge to your credit card, prepay or receive your orders COD. Payment for international orders will be reviewed on an individual basis by Elizabeth Halen's accounting department.

DELIVERY TIME
All orders for prepackaged products are usually shipped in 2 to 3 business day the order is received. Normally shipments will be delivered to one address only. We do not guarantee the freight service's delivery time unless shipped via Federal Express or UPS overnight or second day delivery services.

CHANGING YOUR ORDER
Because your order is processed within hours of receipt, we usually cannot make changes or additions. Your customer service representative will repeat your order for your approval at the time it is placed. Please be sure your order is correct to avoid later inconvenience.

SHIPPING
Shipping and handling costs will be determined at the time of shipment. All shipments are FOB from Los Angeles, California, the closest post office to Elizabeth Halen Corp.
Standard shipping is Priority Mail unless otherwise requested by you. COD shipments are subject to COD fees, if any, charged by the carrier.

BACKORDERS
We make every effort to have the product you need in stock at the time of your order. On rare occasions, we do experience backorders from ingredient or packaging suppliers, which may affect you. We will automatically backorder products that will be shipped in two weeks or less. For longer backorders, we will notify you immediately to give you the option of backordering the item or canceling and reordering at a later time.

RETURNED CHECKS
There is a $30 fee for any returned check, payable by Visa, MasterCard or cashier's check. If more than three checks are returned within a twelve month period, orders will be payable only by prepaid cashier's check or money order or sent COD cash, cashier's check or money order.

ORDER ERRORS
Please notify your customer service representative of any errors in your order as soon as possible.

REFUSAL OF SHIPMENT
If an order is refused for any reason, shipping fees and a 25% restocking fee will be applied to your account. If you request the shipment to be sent again, an additional shipping fee will be charged. Further shipments will be held until your account balance is paid. If three shipments are refused within a three-month period, your Elizabeth Halen account will be closed. Please be sure to make arrangement for receipt of shipments.

RETURNS
All returns must be made within 5 days from receipt of shipment and must receive an authorization number from our accounting department. Returned products must be unused and unlabeled in their original, saleable condition. Returns due to customer error will receive a 25% restocking fee at the time of return.

DAMAGED SHIPMENTS
If products are damaged in shipment, please keep the shipping carton and notify your customer service representative and the carrier immediately. The carrier will require a damage inspection and claim for reimbursement.

PROFESSIONAL STATUS
We sell only to all healthcare professionals, health food stores, licensed beauty professionals, spas, and established retail companies. To qualify as an account, we require proof of professional status. A copy of your state license or business license or a federal resale number is usually sufficient.

SALES TAX
If your billing or shipping address is in California, please submit a signed resale certificate in your account name to waive sales tax.

PRICE CHANGES
When price changes occur, we make every effort to notify you prior to the change. However, if you have not ordered from us in awhile, you may be unaware of price changes that affect your order. Please request a price list if you have not ordered within the last three to twelve months.